Job Description:

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain relationships with clients

Job requirements:

• Bachelor degree in computer science
• 2-4 years of experience
• English fluency is a must
• Excellent knowledge of windows server 2012, 2016
• Good knowledge of SQL server, IIS
• Good knowledge of VMware (workstation and ESXi)
• Good technical writing
• Good communication skills

Rosenfield offers good salaries, social and medical insurance

Please send CV to hr@rosenfielddwc.com with “Application support Engineer” in subject

Job Description:

• Understands the software specs and be aware of all its details.
• Be capable of conducting professional presentations of the software Participates in the testing of the software and be part of planning the software roadmap Identifies business opportunities by identifying best channels for software distribution and evaluating their position in the industry.
• Maintains relationships with clients by providing support, information, and guidance researching and recommending new opportunities.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analysing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops.
• Reviewing professional publications.
• Establishing personal networks.
• Benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Job requirements:

• Bachelor degree in any discipline.
• Relevant experience in a well-known companies.
• Previous experience in medical software solutions is an advantage.
• Excellent command of English language. Excellent knowledge of windows server
• Good knowledge of VMWare is a great plus
• Basic knowledge of SQL server
• Business writing.
• Presentation skills

Rosenfield offers good salaries, social and medical insurance

Please send CV to hr@rosenfielddwc.com with “Software Product Manager” in subject

Job Description:

• Identifies business opportunities by identifying prospects and evaluating their position in the industry.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance.
• Researching and recommending new opportunities, profit and service improvements.
• Prepares reports by collecting, analysing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops.
• Reviewing professional publications; establishing personal networks. Benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Job requirements:

• Bachelor degree in any discipline.
• English fluency is a must.
• 1-2 years of relevant experience in a well-known companies.
• Previous experience in software solutions is an advantage.
• Computer skills, business writing.
• Presentation Skills.
• Communication Skills.
• Negotiation skills.
• Prospecting Skills.
• Meeting Sales Goals.
• Ability to work in a team motivation for Sale and team player.

Rosenfield offers good salaries, social and medical insurance

Please send CV to hr@rosenfielddwc.com with “Software Sales Specialist” in subject